Supplier Warranty Policies

The Teslica 10-Year Warranty

Whether you're commuting, exploring trails, or cruising through the city on the weekend, your Teslica ebike is built to last, and now, we’re making sure it’s backed by a warranty that lasts too.

This new 10 year warranty will apply to every Teslica eBike sold in 2025.

Teslica also provides a lifetime warranty on eBike frames. We will also grant a complementary Teslica 200km Checkup with an odometer reading of 200km or less at our Service Center location only.

Warranty Requirements 

The 10 year limited warranty is offered only to the original purchaser, and is non-transferable. 

Bicycles, both electric and non-electric, require yearly maintenance in order to last a lifetime. Bicycles that are not regularly serviced are deemed unsafe and are likely to have issues. To maintain the 10 year warranty, your ebike will need basic yearly servicing by a certified Teslica dealer to ensure it's safety and performance. 

The following are the 10 year warranty requirements: 

1. Proof of Purchase. This warranty is only applicable on Teslica branded ebikes sold after January 1st 2025.
2. Paid annual Tune-Ups at Teslica or an authorized Teslica dealer the no longer than 400 days from the date of the last tune-up. Each one of these tune ups will grant another year of warranty calculated from the date of ebike pick up. This tune must be performed by a certified Teslica dealer.  

If the purchaser fails to meet the requirements, they are only guaranteed a limited warranty of 1-year, plus a another year for each yearly tune up performed. All implied warranties are limited to the duration of this limited warranty.

What's Covered

This limited warranty covers defects in workmanship and manufacturing of original Teslica parts and components. All parts are covered at 100% of their value for the full 10 years, except for the battery, which is covered at 100% for the first 5 years and at 50% for the subsequent 5 years.

Examples of what is covered include defects on any part, include:

• Battery (100% coverage for the first 5 years, 50% for the following 5 years).
• Motor
• Controller
• LCD screen
• Lights
• Connectors
• Wires
• Wiring harness
• Throttle
• Sensors
• Terminals
• Chargers.
• Mechanical parts damaged due to manufacturing and workmanship defects.

This limited warranty does not cover:

1. Wear and tear to the original parts and components of the Teslica eBike. Wear and tear can be assessed by Teslica or an authorized Teslica dealer. Parts not typically covered include but are not limited to: Brake PadsRotorsSpokesTires/TubesChainsFreewheelsChainringDerailleur HangerParts damaged from corrosion due to the elements (moisture, heat, etc.)Water damage done to parts due to pressure washing, hosing, or exposing eBike to more water than what is intendedDamage or deterioration of the surface finish, appearance, or aesthetics of the product
2. Defects or damage resulting from negligence, accident, abuse, misuse, abnormal use, or improper storage.
3. Scratches, dents and cosmetic damage not caused by Teslica. 
4. Product that has the serial number removed, damaged, altered or made illegible.
5. Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions and Owners Manual.
6. Defects or damage done by modifying electrical components without the Manufacture’s approval.
7. Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source.
8. Defects or damage to the product caused by the use of accessories or products not approved by Teslica.
9. Transportation or transportation costs of defective items to and from a Teslica repair centre, unless the order was shipped to the owner in a box, not picked up assembled. 

The 10 year warranty covers original components, any upgraded or changed mechanical components are not covered under this warranty program. 

Teslica is not liable if the eBike speed is increased by the purchaser. Increasing the speed is classified as misuse, this may result in a voided warranty claim.

Coverage Periods:

• Frame & Structural Components: 1 year from the original date of purchase.
  
• Drivetrain & Electrical Components (motor, controller, battery, wiring, throttle, and heads-up display): 1 year from the original date of purchase.
  
• Shocks & Brakes: 1 year from the original date of purchase.
  
• 12-Volt Electronics (lights, turn signals, horn, and other accessories): 30 days from the original date of purchase.
  

What’s Not Covered:

• Normal wear and tear (tires, tubes, brake pads, grips, bulbs, etc.).
  
• Cosmetic damage (scratches, dents, paint chips, cosmetic surface rust, etc.).
  
• Damage caused by accidents, misuse, neglect, abuse, or improper storage.
  
• Damage caused during shipping or transportation (unless optional shipping coverage has been purchased separately by the customer).
  
• Modifications, customizations, or repairs not performed by Beachman or an authorized service provider.
  
• Damage caused by extreme weather, water submersion, salt exposure, or corrosive conditions such as tropical climates.

Warranty Transferability:

The Beachman Limited Warranty may be transferred to a new owner under the following conditions:

1. A $250 warranty transfer fee is paid.
   
2. A full inspection is performed at a recognized Beachman service center or dealership.
   
3. A Warranty Transfer Form is completed with the new owner’s information, bike details, and attached photos of the bike taken at the point of inspection.
   
4. The warranty coverage period continues from the original purchase date, it does not reset or extend.

Warranty Service:
If a covered defect arises during the warranty period, Beachman will repair or replace the defective part at no cost to the customer. Customers are responsible for shipping the product to Beachman or an authorized service center unless otherwise arranged.

Limitations:

• Warranty coverage applies only with proof of purchase (or approved transfer).
  
• Warranty coverage continues only for the original term and does not extend after transfer.
  
• Beachman’s liability is limited solely to the repair or replacement of defective parts.
  
• This warranty does not cover incidental or consequential damages.

How to Claim:
To initiate a warranty claim, contact Beachman at info@beachman.ca or call 416-604-1040. Please include proof of purchase (or warranty transfer approval), product details, and a description of the issue.

ELECTRIC DIRT MOTORCYCLE LIMITED WARRANTY

All electric dirt motorcycles purchased from 79BIKE are covered by a limited warranty against manufacturing defects. The warranty period is 12 months, starting from the day the product is received by the customer.

CONDITIONS FOR LIMITED WARRANTY COVERAGE

You must be the original owner and provide proof of purchase or order number.

COMPONENTS COVERED BY THE LIMITED WARRANTY

1.  Battery: 12 months
2.  Controller: 12 months
3.  LED Lights: 12 months
4.  Motor: 12 months
5.  Display: 12 months
6.  Throttle: 12 months
7.  Electrical Wiring: 12 months
8.  Frame: 12 months

THIS LIMITED WARRANTY DOES NOT COVER:

1. Defects or damage resulting from accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemical exposure, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical, electromechanical stress,
2. Defects or damage caused by private modification,
3. Scratches, dents, and cosmetic damage, unless caused by 79BIKE,
4. Products that have the serial number or bar-code removed, defaced, damaged, altered, or made illegible,
5. Ordinary wear and tear,
6. Defects or damage to the products caused by the use of accessories, products, or ancillary / peripheral equipment not furnished or approved by 79BIKE for the products,
7. Defects or damage caused by the assembly, testing, operation, maintenance, installation, service, repair, or adjustment of the products in a manner that varies from the assembly instructions or owner's manual,
8. Defects or damage resulting from external causes such as collision, fire, flooding, windstorms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or improper use of any electrical source.

In addition, with respect to the battery, this limited warranty does not cover defects or damage resulting from the following actions or situations:

1. Charging with a not intended battery charger or appropriate for use with the battery,
2. Using a battery charger improperly,
3. If any of the seals on the battery are broken or show evidence of tampering,
4. If the battery has been used in equipment other than the bike for which it is specified.

CLAIMING WARRANTY

To claim warranty coverage, you must provide evidence of the defect, such as images or videos. Our technicians will validate the defect and, at our discretion, send a replacement component free of charge. If necessary, you may need to work with a local technician. Please consider these factors before making a purchase.

IMPORTANT NOTE

Any modifications made to the product will void the warranty. Additionally, the warranty is non-transferable and only applicable to the original owner.

Heybike Limited Warranty Policy on Replacement Procedures & Responsibilities

30-Day Refund: Return your undamaged/unused Heybike product within 30 days of purchase for a refund.

Two-Year Warranty: We Provide two-year warranty for E-bikes and batteries. 

Notice: E-Bikes Are Not for Sale to Persons Under the Age of 16. Underage riders MUST be accompanied by parents or adults when riding.

Target Audience of the Limited Warranty

The warranty is automatically registered when the original purchaser orders in the online store. Therefore, the warranty only applies to the initial purchaser, and the two-year warranty will start from the date the initial owner receives it.

What if I bought a second-hand Heybike e-bike?

You will only be covered if ALL of the following conditions are met:

• The initial owner received the item(s) for no more than two year, i.e. the two-year warranty has not expired
• You have the initial owner's name and initial order number.

What if my bike was stolen?

We are sorry that the stolen bikes are not covered under warranty.

Heybike E-Bike Two-Year Warranty

All Heybike bikes are covered by our manufacturer's two-year all-inclusive warranty for the original owner against all manufacturing defects. (Please note: All free accessories are not covered by warranty service)

The two-year warranty will start from the date the initial owner receives it.

Replacement Procedures

Heybike will replace any component deemed defective or damaged (including damage incurred during shipment), excluding user errors.

Claims

All claims regarding this warranty must be made through Heybike and submitted to support@Heybike.com. Proof of purchase and photos or videos of damaged products are required for any warranty request. Before making a warranty claim, we recommend that you contact us at support@Heybike.com as there may be a simple fix for your problem. Valid warranty claims will be processed through Heybike within two year of initial purchase.

Heybike will not replace any parts without first seeing photos or videos of the damaged product. The customer needs to provide us with evidence via email. Thanks for the understanding.

Shipping Damage Claims

In rare cases, items received may be damaged during transportation. If shipping damage occurs, please contact support@heybikebike.com and provide us with photo or video proof.

All free accessories will not be involved in replacement or compensation if they are scratched during transportation.

NOTICE: We will not accept shipping damage claims made more than 7 days after receipt of the product.

Frame

Heybike Ebike frames are covered by a replacement warranty for two year.

This warranty covers only the replacement frame. Labor charges to changeover parts to replacement frame are not included. Replacement work must be authorized by Heybike.

Heybike reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors that are not in stock may be replaced by a compatible style and/or color at Heybike's discretion.

Frame issues not covered by this warranty include, but are not limited to:

• Corrosion
• Paint fading, scratches, impact marks
• Impact damage
• Irreversible modifications (drilling/welding)
• Chain guard mounted to the frame (if applicable)

Battery

Heybike batteries are covered by a two year warranty. A defective battery will be repaired or replaced free of charge withthin two year. The warranty period for repaired or replaced batteries is based on the original purchase date. Batteries can only be evaluated and found defective directly by Heybike.

This Limited Warranty does not cover:

1. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
2. Scratches, dents and cosmetic damage, unless caused by Heybike;
3. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;
4. Ordinary wear and tear;
5. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Heybike with the Products;
6. Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;
7. Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source;
8. Products used or purchased outside Canada.
9. In addition, in terms of batteries, this limited warranty does not cover defects or damage:

• Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger;
• Where any of the seals on the Battery are broken or show evidence of tampering;
• Where the Battery has been used in equipment other than the Bike for which it is specified;
• The corresponding issues on battery and e-bike will not be covered by the warranty after using a battery that is not specific to your e-bike model. We do not recommend you to use a battery of other brands on Heybike e-bike, although the output voltage of the other's battery maybe same, the battery protection system may not be the same, there may be incompatible situations leading to damage to our motors and dispalys.

Parts & Components

Genuine Heybike parts and components come with a two-year limited warranty. (When all warranty spare parts are sent to the customer, the customer needs to bear the freight.)

This Limited Warranty does not cover:

1. Ordinary wear and tear not caused by defects in workmanship or material. Heybike can assess wear. Parts not typically covered include, but are not limited to:

• Brake Pads
• Rotors
• Spokes
• Tires or Tubes
• Chains
• Chain Rings
• Cassettes
• Crankset
• Parts damaged by elemental (moisture, heat, etc.) corrosion.
• Damage or deterioration of the surface finish, appearance, or aesthetics of the product.
• Frame, forks, handlebar, seat post, saddle, brakes, lights, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware. Warranty within ONE WEEK after receiving the products. Parts damaged during use after seven days will be charged.

1. Labor charges for part replacement or changeover.
2. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.
3. Scratches, dents, and cosmetic damage not caused by Heybike.
4. Product that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible.
5. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Heybike with the Products.
6. Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.
7. Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
8. Products used or purchased outside Canada.

YOZMA ONE-YEAR LIMITED WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES

All YOZMA bikes are covered under our manufacturer's 1-year all-inclusive warranty for the owner against all manufacturing defects. 

WARRANTY PERIOD AND TARGET AUDIENCE TERMS

The warranty would be registered automatically when the initial purchaser ordered it in the online shop. So the warranty is under the INITIAL PURCHASER and the 1-year warranty would be started since the initial owner has received it 

As for the warranty transfer, the e-bike transferee can only enjoy the warranty when the following two conditions are met at the same time:

The 1-year package hasn't expired since the initial owner has received it.

You have the initial owner's name & the initial order number.

WARRANTY PROCEDURE

All YOZMA bikes carry a one(1) year warranty from the date of receipt of the bike for manufacturing defects in materials and/or workmanship( all free accessories are not covered).

YOZMA will help you replace any part that is defective or damaged in material and/or workmanship (including damage during shipment).

YOZMA shall be in the sole discretion to determine whether damage or defect of an electric bike or covered component is under this limited warranty.

1. Warranty Claims

If you believe your YOZMA has a warranty issue, your first point of contact should be the official website or online retailer where you purchased your bike. Proof of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you first contact us at support@yozmasport.com as there is a proper solution for your problem. Valid warranty claims will be processed through YOZMA for a period of 1 years from the date of original retail purchase.

YOZMA will not ship any parts to the customer without checking photos or videos of the damaged product. The customer needs to provide us with evidence via email.

Important: Warranty coverage is limited to the replacement of defective parts only. Any customer-incurred fees, including but not limited to installation, labor, mechanic shop charges, or service fees, are **not covered** and will not be reimbursed.

1. Shipping Damage Claims

In rare cases, the product will be damaged in the processing of shipping. If shipping damage occurs, please contact support@yozmasport.com and provide us with photos or videos.

All free accessories are not covered to be claimed for replacement or compensation if there are scratches during transportation.

NOTICE: We only accept shipping damage claims within seven (7) days of your receipt of the electric bike.

COVERED ITEMS

Frame

YOZMA Ebike frames are under warranty for a period of one year from the date of original retail purchase. The defective frame can be replaced with a new one which is under the limited warranty but labor charges for frame replacement are not covered.

YOZMA reserves the right to use scratch and dent stock when replacing a frame under this warranty. The defective frame can be replaced with the same or most nearly comparable one at the discretion of YOZMA.

Frame issues that are not covered under this warranty include but are not limited to:

Corrosion

Paint fade, scratches, impact marks

Impact damage

Non-reversible modification ( drilling/welding)

Chainguard mounts to the frame if applicable

Batteries

YOZMA batteries are covered by a 1-year limited warranty.

During 1 year of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.

No cash reimbursement will be made.

The defective battery will be assessed in the sole discretion of YOZMA.

This limited warranty does not cover:

1. Defects or damage resulting from accident, abuse, misuse, abnormal use ( including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
2. Scratches, dents and cosmetic damage, unless caused by YOZMA;
3. The product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;
4. Ordinary wear and tear; 
5. Defects or damage to the products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by YOZMA with the products;
6. Defects or damage caused by the assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;
7. Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source;
8. Products used or purchased out of the United States/Canada;
9. In addition, with respect to the battery, this limited warranty does not cover defects or damage:

9.1 Caused by charging by a battery charger not intended or appropriate for use with the battery or the improper use of a battery charger;

9.2 Any of the seals on the battery are broken or show evidence of tampering;

9.3 The battery used in other equipment ( not the bike);

Parts & Components

Original YOZMA parts & components are covered by a 1-year limited warranty. Any of damaged parts caused by people is not covered.

The bicycle's owner will be responsible for the shipping costs of the spare parts for warranty.

This limited warranty does not cover:

1.Damage resulting from normal wear and tear( not the result of defects in workmanship or materials) is not covered. Wear and tear will be assessed by YOZMA. Parts not covered include but are not limited to:

1.1 Brake Pads

1.2 Rotors

1.3 Spokes

1.4 Tires/Tubes

1.5 Chains

1.6 Chain Rings

1.7 Cassette

1.8 Crank set

1.9 Corrosion on electrical components is not covered by the warranty.

1.10 Damage or deterioration of the surface finish, appearance, or beauty of the product.

1.11 The limited warranty is expressly limited to the replacement of a defective( in materials and/or workmanship) handlebar, seat post, saddle, brakes, lights, crankset, pedals, rims, freewheel, cassette, derailleur, shifter, wiring harness, kickstand, reflectors, and hardware.

Labor charges for part replacement.

1. Defects or damage resulting from accident, abuse, misuse, abnormal use ( including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the products), improper storage, improper exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.
2. Scratches, dents and cosmetic damage not caused by YOZMA.
3. The serial number or the bar code of the products that is removed, defaced, damaged, altered or illegible.
4. Defects or damage to the products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by YOZMA.
5. Defects or damage caused by improper assembly, test, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.
6. Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electricity.
7. Products used or purchased out of the United States/Canada.
8. Any installation, labor, service, diagnostic, or mechanic fees charged by third-party service providers are not covered or reimbursable under this warranty.