As valued customers of Evoque Canada Inc., your adherence to the policies and procedures outlined below is crucial in ensuring a smooth warranty process for the products you have purchased, including those of other brands we sell.

Warranty eligibility is subject to specific terms and conditions.

This warranty applies only to the original purchaser, provided they have the original purchase documents. It excludes non-electric bikes, electric scooters, motorcycle-style e-bikes, and electric mobility scooters not sold by Evoque Canada Inc.

Warranty Period

The duration of the warranty for various products is specified as follows:

Electric Bikes:

• Frame: 2 years (up to 4000km)
• Motor: 2 years (up to 4000km)
• Controller: 1 year (up to 4000km)
• Battery & Charger: 6 months
• Other components: 1 year (up to 4000km)

Scooter Style E-Bikes, Motorcycle Style E-Bikes, Mobility Scooters:

• Frame: 2 years (up to 6000km)
• Motor: 1 year (up to 6000km)
• Controller: 1 year (up to 6000km)
• Battery & Charger: 6 months
• Other components: 1 year (up to 6000km)

Warranty Coverage

Rest assured, the warranty we provide addresses any manufacturing defects in materials or craftsmanship and includes the replacement of a comprehensive list of defective parts, ensuring your peace of mind.

• Lithium-ion battery, frame, forks, stem, handlebar, headset, seat post, saddle, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD, kickstand, reflectors, and hardware.

Items Not Covered:

• Pets, plastic housings and shrouds, pitting, scratches, chips, tires, tubes, brake pads, rotors, cables, grips, chains, and spokes are not covered.
• Damage due to normal wear and tear, which includes the gradual deterioration of the product over time with regular use, lack of maintenance, accident, misuse, or abuse is not covered. For example, if the paint on your bike starts to fade after a few years of use, this would be considered normal wear and tear and not covered by the warranty.
• Damage from water, road salt, and other external substances is excluded.
• The labor for any warranty repairs must be carried out at the original store of purchase, although Evoque Canada Inc. will cover the parts.
• The warranty on batteries and chargers is valid only if they are used and maintained according to instructions and not exposed to freezing temperatures.

Limitations and Exclusions:

• Modifications from the original design or intended use, such as pulling trailers or using the bike for commercial purposes, may void the warranty.
• Service or parts replacement not performed by an authorized Evoque Canada dealer/technician will not be covered.

Warranty for Purchased Parts:

• This warranty extends to defects in materials or quality of bike parts for 90 days post-purchase. Evoque Canada will repair or replace defective parts free of charge.
• It does not cover damage from improper use, lack of maintenance, accident, abuse, or damage from foreign substances.
• All covered items must have a valid warranty sticker. Chargers must be compatible with the lithium batteries.

Disclaimer:

• Evoque Canada Inc. is not liable for damage from using non-compatible chargers or modifications that alter the bike's intended use, leading to potential harm or injury.

Warranty Claim Procedures:

• A valid proof of purchase is essential for any warranty claims.
• Should your bike show defects, contact our customer support or the authorized dealer where it was purchased.
• After an initial review of your warranty claim, Evoque Canada will determine its eligibility. This process may involve a thorough inspection of the product and a review of the warranty terms and conditions. Once the eligibility is confirmed, the necessary action, which may include repair or replacement of parts, will be decided upon.
• If further inspection or repair is required, the bike/part must be either taken to the original purchase location or shipped to Evoque Canada Inc. The customer is responsible for the shipping costs. This ensures that the customer has control over the process and can choose the most convenient option for them.

For any queries or assistance with your warranty claims, our dedicated service team at Evoque Canada is always here to support you. You can also reach out to your local Evoque Canada dealer for personalized assistance.

For any queries, contact your local Evoque Canada dealer or our service team at contact@evoqueca.com.

Talaria Warranty Policy

One-year Limited Warranty:

Talaria will cover all material costs associated with repairing or replacing any part or accessory found to be defective in material under normal use and maintenance. This limited warranty extends only to the initial retail purchaser. This limited warranty is in effect for 1 year from the initial retail sale date a new Talaria model from an authorized dealer.

This bike is intended exclusively for off-road and is restricted in speed and power. Please do not attempt to bypass or modify these restrictions to increase speed. The buyer assumes full responsibility for ensuring the bike's use complies with all relevant laws in the area where it is ridden.

Surron Warranty Policy

One-year Limited Warranty:

Surron will cover all material costs associated with repairing or replacing any part or accessory found to be defective in material under normal use and maintenance. This limited warranty extends only to the initial retail purchaser. This limited warranty is in effect for 1 year from the initial retail sale date a new Surron model from an authorized dealer.

 

Extended Warranty 

At this time, Surron does not provide an extended warranty program. There are third-party companies who can assist with extended warranty sales. Please refer to their extended warranty policies and procedures. This information will be updated should this situation change. 

Teslica Warranty Policy

The Teslica 10-Year Warranty

Whether you're commuting, exploring trails, or cruising through the city on the weekend, your Teslica ebike is built to last, and now, we’re making sure it’s backed by a warranty that lasts too.

This new 10 year warranty will apply to every Teslica eBike sold in 2025.

Teslica also provides a lifetime warranty on eBike frames. We will also grant a complementary Teslica 200km Checkup with an odometer reading of 200km or less at our Service Center location only.

Warranty Requirements

The 10 year limited warranty is offered only to the original purchaser, and is non-transferable.

Bicycles, both electric and non-electric, require yearly maintenance in order to last a lifetime. Bicycles that are not regularly serviced are deemed unsafe and are likely to have issues. To maintain the 10 year warranty, your ebike will need basic yearly servicing by a certified Teslica dealer to ensure it's safety and performance. 

The following are the 10 year warranty requirements: 

1. Proof of Purchase. This warranty is only applicable on Teslica branded ebikes sold after January 1st 2025.
2. Paid annual Tune-Ups at Teslica or an authorized Teslica dealer the no longer than 400 days from the date of the last tune-up. Each one of these tune ups will grant another year of warranty calculated from the date of ebike pick up. This tune must be performed by a certified Teslica dealer.  

If the purchaser fails to meet the requirements, they are only guaranteed a limited warranty of 1-year, plus a another year for each yearly tune up performed. All implied warranties are limited to the duration of this limited warranty.

What's Covered

This limited warranty covers defects in workmanship and manufacturing of original Teslica parts and components. All parts are covered at 100% of their value for the full 10 years, except for the battery, which is covered at 100% for the first 5 years and at 50% for the subsequent 5 years.

Examples of what is covered include defects on any part, include:

• Battery (100% coverage for the first 5 years, 50% for the following 5 years).
• Motor
• Controller
• LCD screen
• Lights
• Connectors
• Wires
• Wiring harness
• Throttle
• Sensors
• Terminals
• Chargers.
• Mechanical parts damaged due to manufacturing and workmanship defects.

This limited warranty does not cover:

1. Wear and tear to the original parts and components of the Teslica eBike. Wear and tear can be assessed by Teslica or an authorized Teslica dealer. Parts not typically covered include but are not limited to: 
   • Brake Pads
   • Rotors
   • Spokes
   • Tires/Tubes
   • Chains
   • Freewheels
   • Chainring
   • Derailleur Hanger
   • Parts damaged from corrosion due to the elements (moisture, heat, etc.)
   • Water damage done to parts due to pressure washing, hosing, or exposing eBike to more water than what is intended
   • Damage or deterioration of the surface finish, appearance, or aesthetics of the product
2. Defects or damage resulting from negligence, accident, abuse, misuse, abnormal use, or improper storage.
3. Scratches, dents and cosmetic damage not caused by Teslica. 
4. Product that has the serial number removed, damaged, altered or made illegible.
5. Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions and Owners Manual.
6. Defects or damage done by modifying electrical components without the Manufacture’s approval.
7. Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source.
8. Defects or damage to the product caused by the use of accessories or products not approved by Teslica.
9. Transportation or transportation costs of defective items to and from a Teslica repair centre, unless the order was shipped to the owner in a box, not picked up assembled. 

The 10 year warranty covers original components, any upgraded or changed mechanical components are not covered under this warranty program. 

Teslica is not liable if the eBike speed is increased by the purchaser. Increasing the speed is classified as misuse, this may result in a voided warranty claim.

 

Beachman Warranty Policy

Coverage Periods:

• Frame & Structural Components: 1 year from the original date of purchase.
  
• Drivetrain & Electrical Components (motor, controller, battery, wiring, throttle, and heads-up display): 1 year from the original date of purchase.
  
• Shocks & Brakes: 1 year from the original date of purchase.
  
• 12-Volt Electronics (lights, turn signals, horn, and other accessories): 30 days from the original date of purchase.
  

What’s Not Covered:

• Normal wear and tear (tires, tubes, brake pads, grips, bulbs, etc.).
  
• Cosmetic damage (scratches, dents, paint chips, cosmetic surface rust, etc.).
  
• Damage caused by accidents, misuse, neglect, abuse, or improper storage.
  
• Damage caused during shipping or transportation (unless optional shipping coverage has been purchased separately by the customer).
  
• Modifications, customizations, or repairs not performed by Beachman or an authorized service provider.
  
• Damage caused by extreme weather, water submersion, salt exposure, or corrosive conditions such as tropical climates.

Warranty Transferability:

The Beachman Limited Warranty may be transferred to a new owner under the following conditions:

1. A $250 warranty transfer fee is paid.
   
2. A full inspection is performed at a recognized Beachman service center or dealership.
   
3. A Warranty Transfer Form is completed with the new owner’s information, bike details, and attached photos of the bike taken at the point of inspection.
   
4. The warranty coverage period continues from the original purchase date, it does not reset or extend.

Warranty Service:
If a covered defect arises during the warranty period, Beachman will repair or replace the defective part at no cost to the customer. Customers are responsible for shipping the product to Beachman or an authorized service center unless otherwise arranged.

Limitations:

• Warranty coverage applies only with proof of purchase (or approved transfer).
  
• Warranty coverage continues only for the original term and does not extend after transfer.
  
• Beachman’s liability is limited solely to the repair or replacement of defective parts.
  
• This warranty does not cover incidental or consequential damages.

How to Claim:
To initiate a warranty claim, contact Beachman at info@beachman.ca or call 416-604-1040. Please include proof of purchase (or warranty transfer approval), product details, and a description of the issue.

 

79BIKE Warranty Policy

ELECTRIC DIRT MOTORCYCLE LIMITED WARRANTY

All electric dirt motorcycles purchased from 79BIKE are covered by a limited warranty against manufacturing defects. The warranty period is 12 months, starting from the day the product is received by the customer.

CONDITIONS FOR LIMITED WARRANTY COVERAGE

You must be the original owner and provide proof of purchase or order number.

COMPONENTS COVERED BY THE LIMITED WARRANTY

1.  Battery: 12 months
2.  Controller: 12 months
3.  LED Lights: 12 months
4.  Motor: 12 months
5.  Display: 12 months
6.  Throttle: 12 months
7.  Electrical Wiring: 12 months
8.  Frame: 12 months

THIS LIMITED WARRANTY DOES NOT COVER:

1. Defects or damage resulting from accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemical exposure, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical, electromechanical stress,
2. Defects or damage caused by private modification,
3. Scratches, dents, and cosmetic damage, unless caused by 79BIKE,
4. Products that have the serial number or bar-code removed, defaced, damaged, altered, or made illegible,
5. Ordinary wear and tear,
6. Defects or damage to the products caused by the use of accessories, products, or ancillary / peripheral equipment not furnished or approved by 79BIKE for the products,
7. Defects or damage caused by the assembly, testing, operation, maintenance, installation, service, repair, or adjustment of the products in a manner that varies from the assembly instructions or owner's manual,
8. Defects or damage resulting from external causes such as collision, fire, flooding, windstorms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or improper use of any electrical source.

In addition, with respect to the battery, this limited warranty does not cover defects or damage resulting from the following actions or situations:

1. Charging with a not intended battery charger or appropriate for use with the battery,
2. Using a battery charger improperly,
3. If any of the seals on the battery are broken or show evidence of tampering,
4. If the battery has been used in equipment other than the bike for which it is specified.

CLAIMING WARRANTY

To claim warranty coverage, you must provide evidence of the defect, such as images or videos. Our technicians will validate the defect and, at our discretion, send a replacement component free of charge. If necessary, you may need to work with a local technician. Please consider these factors before making a purchase.

IMPORTANT NOTE

Any modifications made to the product will void the warranty. Additionally, the warranty is non-transferable and only applicable to the original owner.