Welcome to Ride the Wind!
Ebike repairs are what we know, after years of experience, our knowledge grows exponentially every season. Simple put, we can fix your bike. We are committed to providing exceptional bike service, repairs, and long-term support to ensure your bike runs smoothly and reliably.
How It Works: Getting your bike serviced at Ride the Wind is easy. Schedule a drop-off time online or visit our shop during business hours. Our technicians will assess your bike on the spot and provide a quote for battery replacements, diagnoses, tire changes, and all other needed ebike repairs. With a typical turnaround time of 24-48 hours, you'll be back on the road in no time. We'll notify you when your bike is ready for pickup.
Our Service Policy: At Ride the Wind, we prioritize quality and long-term value in our comprehensive approach to bike service and maintenance. Our technicians work on both pedal bikes and ebikes, offering expert mechanical and electrical services. We welcome all makes of ebikes, ensuring that you receive top-notch service regardless of your bike's brand.
*Any repaired vehicle not picked up within 14 days of completed service may incur a storage fee of $30 per day.
Q: What types of electric vehicles do you service?
A: At Ride the Wind, we specialize in servicing and repairing a wide range of electric vehicles, including E-Bikes, E-Scooters, E-Motorcycles, and Mobility Scooters. Our experienced technicians have the expertise to diagnose and repair various issues, ensuring your electric vehicle runs smoothly for a hassle-free ride.
Q: Does Ride The Wind Offer Pick-Up and Drop-Off Services?
A: Absolutely! We understand the inconvenience of bringing your electric device to our shop, which is why we offer pick-up and drop-off services. Our team will come to your location, pick up your electric vehicle, and transport it to our shop for service or repair. Once the work is complete, we'll return your device to you, providing a hassle-free service experience.
Q: How long does it take to get repairs done?
A: Our dedicated team typically completes service work within 24-48 hours, providing efficient and timely repairs. When you drop off your bike, we'll provide a clear quote for repair costs and time, ensuring transparency throughout the process.
Q: Do I need to make an appointment for a bike service?
A: While appointments are not required, we recommend scheduling a drop-off time online to ensure prompt service. Alternatively, you can visit our shop during business hours to start the process. Our mechanics will assess your bike on the spot and provide a quote for repairs, ensuring a seamless experience.
Q: How can I get started with bike service at Ride the Wind?
A: It's easy to get started! Simply email us at Hello@ridethewindebikes.ca or schedule a drop-off time online. Our experienced mechanics will assess your bike, provide a quote for repairs, and work with you to maintain your bike at the highest level, ensuring you can enjoy the ride.
Lithium & SLA Battery Servicing
For the safety of our customers and technicians, Ride the Wind does not perform internal repairs, modifications, or rebuilds of lithium-ion or SLA batteries.
If a battery is found to have an internal fault, it will not be opened or repaired by our service department. Depending on the manufacturer's warranty and parts availability, the battery may need to be replaced or sent to the original manufacturer or an authorized battery repair facility for inspection or service.
There is no warranty on batteries that are NOT installed by Ride The Wind or one of our dealers
There are NO refunds or returns on lithium or SLA batteries.
Warranty Repairs
Units covered under the manufacturer's warranty will be repaired in accordance with the manufacturer's warranty terms and conditions. Where the warranty covers both parts and labour, Ride The Wind will perform the repair at no cost to the customer.
Customers are responsible for transporting their unit to and from our service location for warranty repairs. If a customer is unable to bring the unit to us, pickup and delivery services may be arranged, subject to availability, for an additional fee. Pickup and delivery charges are not covered under the manufacturer's warranty.
Warranty Parts & Manufacturer Shipping
Warranty-covered parts are subject to availability and shipping timelines determined by the manufacturer or supplier. Ride The Wind cannot guarantee a specific delivery date or timeframe for warranty parts.
Once a warranty part has been ordered, Ride The Wind has no ability to expedite, prioritize, or otherwise control the manufacturer’s processing or shipping time. Delays caused by the manufacturer, shipping carrier, customs, inventory shortages, backorders, or other circumstances outside of Ride The Wind’s control are not the responsibility of Ride The Wind.
Ride The Wind also cannot guarantee that a warranty part will arrive without shipping damage, defects, incorrect components, or other issues. If a part arrives damaged, defective, incorrect, or otherwise unsuitable, additional time may be required to resolve the issue with the manufacturer and obtain a replacement.
Repair Policy
Ride The Wind E-Transportation Dealership reserves the right, at its sole discretion, to require a customer to sign a Repair Release and Liability Waiver upon collection of a serviced or repaired unit.
By signing the waiver and accepting the release of the unit, the customer acknowledges that they have had the opportunity to confirm that the completed repairs and/or services meet their satisfaction, and verify that the unit is in acceptable condition at the time of pickup.
Once the unit has been accepted and released to the customer, responsibility for the vehicle transfers to the customer. Ride The Wind shall not be responsible for any damage, loss, misuse, or issues arising after the unit has left our possession.
The decision to require a Repair Release and Liability Waiver for any repair or service remains solely at the discretion of Ride The Wind E-Transportation Dealership.
